Hungarian-speaking Service Representative - Volkswagen - Remote

Overview

Mercier Consultancy BG is excited to announce an opening for a Hungarian-speaking Service Representative to support our Volkswagen customers. This remote position allows you to assist clients in Hungary from the comfort of your own home. You will play a crucial role in ensuring our customers receive the highest standard of service when they reach out for assistance with their Volkswagen vehicles. If you are dedicated, enthusiastic, and keen on delivering exceptional customer experiences, we encourage you to apply!

In Short

• Communicate with Hungarian-speaking customers via phone, email, and chat, providing top-notch service.
• Assist customers with inquiries about Volkswagen products, services, and promotions.
• Resolve customer issues and complaints efficiently while maintaining a friendly demeanor.
• Document customer interactions and follow up as necessary within our CRM system.
• Stay informed about Volkswagen offerings and updates to provide accurate information and advice.
• Work collaboratively with colleagues to enhance service quality and improve processes.
• Uphold the company's values and contribute to a positive customer experience.

Requirements

• Fluent in Hungarian and English.
• Strong communication skills.
• Experience in customer service is preferred.
• Ability to work independently in a remote environment.
• Familiarity with CRM systems is a plus.
• Enthusiastic and dedicated to providing excellent service.

Benefits

• Work from home flexibility.
• Opportunity to work with a well-known brand.
• Supportive team environment.
• Training and development opportunities.