Czech Speaking Support Specialist for Online Travel Agency - Remote

Overview

Mercier Consultancy is seeking a motivated Czech Speaking Support Specialist for our Online Travel Agency. In this role, you will be the key point of contact for our Czech-speaking clients, providing exceptional support and assistance regarding their travel inquiries and bookings.

In Short

• Provide outstanding support to Czech-speaking clients via phone, email, and chat.
• Assist customers with inquiries related to travel bookings, itineraries, and services.
• Resolve client issues effectively and efficiently, ensuring high levels of satisfaction.
• Help clients navigate our online booking platform and address any technical questions.
• Document client interactions and feedback for continuous improvement.
• Collaborate with internal teams to escalate and resolve complex issues when necessary.
• Stay informed about travel industry trends and company offerings to provide accurate information.

Requirements

• Fluency in Czech and English.
• Previous experience in customer service or support roles.
• Strong communication skills, both verbal and written.
• Ability to work in a fast-paced environment.
• Passion for travel and helping clients.
• Proficiency in using online booking platforms.
• Problem-solving skills and attention to detail.

Benefits

• Competitive salary and benefits package.
• Opportunity to work in a dynamic and growing company.
• Supportive team environment.
• Training and development opportunities.
• Flexible working hours.