Customer Experience Associate - Fixed Term Contract - Remote

Overview

The Customer Experience Associate role at TD Canada Trust focuses on delivering exceptional customer service by processing financial transactions and providing banking solutions tailored to customer needs.

In Short

• Process financial transactions like deposits and withdrawals.
• Understand and determine customer needs to recommend solutions.
• Respond to and resolve customer concerns.
• Achieve business objectives by promoting banking solutions.
• Connect personally with customers to advise them on banking processes.
• Participate in team effectiveness and personal performance development.
• Deliver quality customer experiences and recommend improvements.
• Work in a fast-paced environment.
• Fixed term contract until January 2026.
• Work location in Prince Albert, Saskatchewan.

Requirements

• High School diploma and/or 1+ years of relevant experience.
• Strong administration and organizational skills.
• Hands-on knowledge of MS Office (Word, Excel, Outlook).
• Detail-oriented with the ability to handle multiple tasks.
• Excellent verbal and written communication skills.
• Ability to connect with customers in a calm and effective manner.
• Initiative and ability to exercise discretion in confidential matters.
• Commitment to a positive and equitable work environment.
• Dynamic communicator with established customer experience skills.
• Ability to participate in a diverse and inclusive culture.

Benefits

• Comprehensive Total Rewards Package.
• Opportunities for career development and growth.
• Training and onboarding sessions provided.
• Access to online learning platforms and mentoring programs.
• Support for financial, physical, and mental well-being goals.
• Banking benefits and discounts.
• Paid time off.
• Recognition programs.
• Commitment to diversity, equity, and inclusion.
• Engagement in community initiatives through TD Ready Commitment.