Technical Customer Support Representative for Online Services - Remote

Overview

We are seeking a Technical Customer Support Representative for Online Services to join our team at LAB Diagnostics Competence Center GmbH.

In Short

• Administration of the Order Entry System for online laboratory requests and reports.
• Providing technical support via phone to clients.
• Installation and setup of hardware and software remotely.
• Assisting clients during the commissioning and transition phases.

Requirements

• Completed training in the field of Computer Science.
• Professional experience in the medical field is desirable.
• Basic knowledge of system and network administration.
• Basic knowledge of operating systems, web applications, and databases.
• Goal-oriented work style and high commitment.
• Strong service orientation and communication skills.
• Confident appearance and enjoyment in customer collaboration.

Benefits

• A secure workplace in a future-oriented and crisis-resistant economic sector.
• A permanent position with attractive remuneration and corporate benefits.
• 30 vacation days, with time off on December 24th and 31st.
• A supportive and collegial team that assists you beyond the onboarding phase.
• Flexible working hours and fresh fruit every week.
• Subsidy for BVG company ticket or Germany ticket.
• Pension scheme for securing your retirement.