Japanese Customer Service Senior Representative - Remote

Overview

The Cigna Group is a global health Service Company dedicated to helping people improve their health, well-being, and sense of security. The Cigna Global Health Benefits team seeks dedicated, compassionate, and empathetic Japanese speaking Customer Service Senior Representatives to join our team who are genuinely interested in helping people worldwide at some critical points of their lives.

In Short

• Handle inquiries from customers, clients, or providers via phone and e-mail.
• Receive requests regarding insurance claims/policies while operating on multiple computer applications.
• Respond to inquiries from policy holders and providers.
• Perform research to respond to inquiries and interpret policy provisions.
• Independently respond to inquiries, grievances, complaints, or appeals.
• Strong proficiency in both Japanese and English is required.
• 1+ years of customer service experience required.
• Intermediate proficiency in Microsoft Office Suite.
• Must have a reliable internet connection.
• Eligible for annual bonus plan.

Requirements

• High School Diploma or equivalent required, associate or bachelor’s degree preferred.
• Strong written and oral communication skills.
• Ability to perform in a high-volume, fast-paced call center environment.
• Exceptional organizational and time-management focus.
• Knowledge of Medical Terminology is a plus.
• Ability to multitask independently on a computer.
• Call center experience is a plus.
• Must comply with HIPAA regulations and corporate policies.
• Must be able to work independently as well as part of a team.
• Must be able to handle complex customer service issues.

Benefits

• Comprehensive health benefits starting on day one.
• 401(k) with company match.
• Company paid life insurance.
• Tuition reimbursement.
• A minimum of 18 days of paid time off per year.
• Paid holidays.
• Well-being and behavioral health programs.
• Support for whole health.
• Annual bonus plan eligibility.
• Focus on employee health and balance.