Intake Care Associate Analyst - Remote

Overview

The Intake Care Associate Analyst will be a vital part of the International Clinical Team, responsible for processing incoming cases and ensuring timely communication with medical providers and insured individuals.

In Short

• Responsible for the timely intake and processing of incoming cases.
• Act as a liaison between medical providers and insured individuals.
• Review and monitor cases for accurate documentation.
• Negotiate discounts with healthcare providers.
• Maintain an internal database of hospitalization information.
• Translate and interpret medical documents for case analysis.
• Communicate effectively with internal and external customers.
• Work independently while following outlined processes.
• Ensure accurate workflow and process documentation.
• Build relationships with matrix partners to find best solutions.

Requirements

• High School Diploma required.
• 1-2 years of experience in customer service or claims environment.
• Healthcare operations background preferred.
• Ability to communicate in English; other languages are a plus.
• Proven ability to build relationships and work independently.
• Familiarity with medical terminology.
• Strong decision-making skills.
• Attention to detail and accuracy.
• Computer literacy and quick learning of internal systems.
• Team-player attitude with a focus on customer solutions.

Benefits

• Opportunity to work in a dynamic and evolving company.
• Be part of a team dedicated to improving health and well-being.
• Work remotely from home.
• Engage in meaningful work that impacts lives.
• Supportive work environment with growth opportunities.