Associate IT Analyst - Remote

Overview

As an Associate IT Analyst at NeuraFlash, you will play a crucial role in supporting a 100% remote workforce by assisting with onboarding, offboarding, and providing IT support. You will work with cutting-edge technologies and collaborate with a team dedicated to AI-powered transformation.

In Short

• Assist with onboarding and offboarding processes in a remote environment.
• Challenge current processes and develop innovative solutions.
• Determine project deadlines and objectives with management.
• Support complex applications and special projects.
• Develop solutions to complex IT problems.
• Implement projects for internal corporate infrastructure.
• Train users on hardware and software applications.
• Advise on equipment and software purchases.
• Provide statistics for measuring technical services.

Requirements

• 1+ years of IT experience.
• Strong collaboration and communication skills.
• Attention to detail and initiative.
• Customer service excellence.
• Understanding of MacOS and Google Workspace.
• Experience with Mosyle MDM.
• Ability to work with various vendors and service providers.
• Excellent verbal and written communication skills.
• Knowledge of Salesforce is a plus.

Benefits

• Flexible work environment with remote options.
• Opportunity for travel (up to 25% commitment).
• Culture of trust and understanding regarding work hours.
• Collaborative environment with open communication.
• Fun team-building activities and celebrations.