Customer Service Intake Representative - Remote

Overview

The Customer Service Intake Representative at eviCore Healthcare will manage the benefits needs of inbound callers while providing excellent patient-provider care from a remote setting.

In Short

• Work from home position handling inbound calls.
• Manage pre-authorization requests from clients and providers.
• Ensure HIPAA compliance and confidentiality.
• Utilize multiple applications for data entry.
• Follow formal scripts for call handling.
• Resolve customer inquiries independently.
• Meet performance metrics for call quality.
• Participate in an 8-week training program.
• Engage positively with team members.
• Flexible to adapt to business changes.

Requirements

• High School diploma or equivalent required.
• Prior customer service experience preferred.
• Intermediate proficiency in Microsoft Outlook.
• Strong verbal and written communication skills.
• Ability to diffuse difficult situations.
• Accountable and ownership-oriented.
• Positive and coachable attitude.
• Team player with knowledge sharing.
• Self-confident and good judgment.
• Reliable internet connection for remote work.

Benefits

• Comprehensive health-related benefits from day one.
• 401(k) with company match.
• Company paid life insurance.
• Tuition reimbursement.
• A minimum of 18 days of paid time off per year.
• Paid holidays.
• Annual bonus plan eligibility.
• Focus on employee well-being.