Client Account Support Senior Analyst - Platinum Service Lead - Remote

Overview

The Platinum Service Lead role manages the end-to-end service delivery and service recovery for clients and brokers in the Select Segment and is part of Cigna's Client Onboarding and Service team.

In Short

• Manage end-to-end service delivery for clients and brokers.
• Conduct research for root cause analysis and trend identification.
• Communicate and educate on issues/trends with clients and brokers.
• Engage internal partners on escalated service issues.
• Provide routine updates to sales account management regarding service issues.
• Monitor performance against standards and guarantees.
• Proficient in multiple software and system applications.
• Strong analytical and problem-solving skills.
• Demonstrated success in negotiations.
• Travel approximately 25% is required.

Requirements

• High School Diploma or GED required.
• 3+ years of experience in account management or customer service.
• Ability to build relationships and manage expectations.
• Strong analytical ability and performance tracking.
• Tech-savvy with proficiency in Word, Excel, and PowerPoint.
• Excellent verbal and written communication skills.
• Leadership and motivational skills in a fast-paced environment.
• Ability to manage multiple priorities and deadlines.
• Demonstrated interpersonal skills.
• Internet connection must meet specific requirements for remote work.

Benefits

• Comprehensive health-related benefits including medical, vision, and dental.
• 401(k) with company match.
• Company paid life insurance.
• Tuition reimbursement.
• A minimum of 18 days of paid time off per year.
• Paid holidays.
• Eligibility for an annual bonus plan.
• Support for overall health and well-being.
• Focus on employee health and balance.
• Opportunities for professional growth.