Client Account Support Analyst - Late Shift - Remote

Overview

The Client Account Support Analyst is responsible for handling escalated inquiries from clients regarding pharmacy benefits, ensuring effective communication and resolution of issues.

In Short

• Handle complex inquiries from clients.
• Research and resolve issues within performance guidelines.
• Educate clients on benefit designs.
• Document inquiries and resolutions in a centralized database.
• Assist in identifying repetitive issues for process improvements.
• Collaborate with other departments for issue resolution.
• Maintain accurate documentation of all client interactions.
• Work flexible hours to accommodate peak call times.
• Provide exceptional customer service.
• Participate in an annual bonus plan.

Requirements

• High school diploma or equivalent.
• 4+ years in a customer service setting.
• 2+ years in an ESI contact center environment preferred.
• Proficient in Microsoft Office and call center systems.
• Excellent verbal and written communication skills.
• Ability to handle challenging customers professionally.
• Strong problem-solving skills.
• Bilingual in Spanish is a plus.
• Ability to adapt in a dynamic work environment.
• Willingness to work flexible hours.

Benefits

• Comprehensive health benefits from day one.
• 401(k) with company match.
• Tuition reimbursement.
• Minimum of 18 days paid time off per year.
• Paid holidays.
• Life insurance coverage.
• Support for whole health and well-being.