D365 F&O Finance Consultant, Managed Services - Remote

Overview

The Dynamics 365 Finance and Operations (ERP) Support Consultant will assist MCA Connect in delivering exceptional customer service by troubleshooting and resolving issues related to the Dynamics 365 ERP application.

In Short

• Provide outstanding customer service and achieve client satisfaction
• Monitor and triage new support cases
• Troubleshoot issues and deliver high-quality solutions
• Communicate effectively with customers, partners, and team members
• Support team members and maintain customer relationships
• Develop whitepapers and best practice knowledge base
• Create and deliver proactive services
• Log incidents and document communications
• Participate in larger project initiatives
• Continue professional education and training

Requirements

• 2 years of Dynamics 365 Finance and Operations (ERP) Financials experience
• 1 year of Dynamics 365 ERP implementations experience
• 1 full lifecycle Dynamics 365 ERP implementation experience
• 3 years of industry and/or consulting experience
• Certification in Dynamics 365 ERP Financials
• Proficient in US GAAP
• Excellent communication and planning skills
• Bachelor’s Degree or equivalent experience

Benefits

• Opportunity for professional development
• Work in a collaborative environment
• Engagement in innovative projects