Strategic Customer Success Manager - Remote

Overview

Maze is a Series B-funded startup building the future of product research for modern teams. We're backed by some of the world's best funds and are a fully remote team working across 35+ countries.

In Short

• Build deep, trusted relationships with strategic customers.
• Champion the adoption of Maze solutions.
• Provide strategic guidance to C-level executives.
• Conduct impactful Business Reviews.
• Serve as the voice of the customer within Maze.
• Identify challenges and provide scalable solutions.
• Partner with Account Executives for renewals and expansion.
• Collaborate with cross-functional teams.

Requirements

• Minimum 5 years in a customer-facing role in a SaaS B2B environment.
• Confidence in engaging with senior leadership.
• Strong analytical skills to analyze customer data.
• Ability to thrive in a fast-paced environment.
• Experience with customer success platforms.

Benefits

• Health insurance with international coverage.
• Free access to mental health care.
• Life and Disability Insurance.
• Flexible time off.
• Meaningful equity.
• Company retreats.
• New MacBook provided.
• Paid Family leave.
• $500/month for dependent health insurance coverage.
• $1,500 remote work setup fund.
• Flexible work schedule.
• Monthly Bonus.ly points for recognition.
• Virtual social engagements.
• Open, transparent culture.