Fire & Security Key Account Manager - Remote

Overview

Marlowe Fire & Security, a leader in the fire and security industry, is seeking a dedicated Fire & Security Key Account Manager to join our growing team. This role involves managing key client accounts, ensuring outstanding service delivery while identifying opportunities for business growth. Our ideal candidate has a passion for customer satisfaction, strong communication skills, and the ability to foster long-term relationships.

In Short

• Manage and develop relationships with key clients, acting as the primary contact for all account-related matters.
• Analyze client needs and propose solutions that align with their business objectives and enhance our service offering.
• Ensure the successful delivery of our services and solutions, exceeding client expectations.
• Monitor account health and performance, providing reports and insights to clients and internal teams.
• Collaborate with various departments to support contract negotiations and implementation.
• Identify opportunities for upselling and cross-selling additional services to existing accounts.
• Attend industry events and networking functions to promote our brand and services.

Requirements

• Strong communication skills.
• Experience in account management.
• Ability to analyze client needs.
• Proven track record in business growth.
• Experience in service delivery.
• Ability to foster long-term relationships.
• Experience in upselling and cross-selling.

Benefits

• Competitive salary.
• Flexible working conditions.
• Opportunities for professional development.
• Supportive team environment.
• Access to industry events.