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RMS Service Quality Engineer - Remote

Posted 12 hours ago
Customer Service
Full Time
USA

Overview

The RMS Service Quality Engineer will ensure the reliability, performance, and overall quality of the Reports Management System (RMS) services, playing a critical role in supporting public safety professionals.

In Short

  • Work with Customer Success and Engineering to resolve RMS service issues.
  • Monitor system performance and improve reliability and service quality.
  • Collaborate with internal teams to validate fixes and enhancements.
  • Document findings and communicate with technical and non-technical stakeholders.
  • Review service trends to improve uptime and user experience.

Requirements

  • At least 3 years of experience with Reports Management Systems.
  • Strong understanding of RMS platforms in real-world environments.
  • Technical proficiency with RMS platforms.
  • Effective communication skills across teams.
  • Passion for public safety and supporting first responders.

Benefits

  • Remote-friendly work environment.
  • Opportunities for continuous learning and improvement.
  • Supportive team culture focused on public safety.
Mark43 logo

Mark43

Mark43 is a technology company dedicated to empowering communities and their governments through innovative software solutions that enhance public safety and quality of life. With a mission to set new standards for the tools used by first responders, Mark43 develops scalable and elegant cloud-based software that addresses the unique challenges of public safety. The company values diversity of thought and experience within its team and is committed to fostering an inclusive work environment. Mark43 is actively seeking experienced software engineers to contribute to its mission, offering opportunities for significant career growth and the chance to make a meaningful impact in the field of public safety technology.

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