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CAD Service Quality Engineer - Remote

Posted 12 hours ago
Customer Service
Full Time
USA

Overview

Mark43 is seeking a CAD Service Quality Engineer to enhance the reliability and performance of its Computer Aided Dispatch services, ensuring they meet the needs of first responders.

In Short

  • Work with Customer Success and Engineering to resolve CAD service issues.
  • Monitor system performance for reliability and service quality improvements.
  • Collaborate with teams to validate fixes and enhancements.
  • Document findings and communicate with stakeholders.
  • Review service trends for uptime and user experience improvements.

Requirements

  • 3+ years of experience with Computer Aided Dispatch systems.
  • Strong understanding of CAD systems in emergency environments.
  • Passion for public safety and technology support for first responders.
  • Technical proficiency with CAD systems.
  • Effective communication skills for collaboration.

Benefits

  • Opportunity to impact public safety directly.
  • Remote-friendly work environment.
  • Supportive team culture embracing diversity.
Mark43 logo

Mark43

Mark43 is a technology company dedicated to empowering communities and their governments through innovative software solutions that enhance public safety and quality of life. With a mission to set new standards for the tools used by first responders, Mark43 develops scalable and elegant cloud-based software that addresses the unique challenges of public safety. The company values diversity of thought and experience within its team and is committed to fostering an inclusive work environment. Mark43 is actively seeking experienced software engineers to contribute to its mission, offering opportunities for significant career growth and the chance to make a meaningful impact in the field of public safety technology.

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