Customer Success Manager - Remote

Overview

The Customer Success Manager will be responsible for onboarding new customers, expanding existing accounts, and improving internal processes to enhance customer satisfaction and drive revenue growth.

In Short

• Conduct onboarding calls and train customers to use the product.
• Coordinate with Account Executives to identify potential issues.
• Maintain a high conversion rate from Free Trial to subscribed customer.
• Proactively reach out to existing accounts to ensure their success.
• Facilitate training sessions and create educational materials.
• Document customer feedback and share it with the team.
• Create templates for customer engagement.
• Improve internal processes to better serve customers.
• Take on additional projects that contribute to team goals.
• 2-3 years of experience in a customer-facing role preferred.

Requirements

• Experience in a customer-facing role at a SaaS startup.
• Strong written and verbal communication skills.
• Attention to detail and a customer-centric mindset.
• Passion for process improvement and operational efficiency.
• Familiarity with SaaS technologies like Slack and Salesforce.
• Preferred experience in accounting or finance.

Benefits

• Work remotely.
• Opportunity to grow within a dynamic team.
• Engage with innovative SaaS solutions.
• Flexible working hours.
• Collaborative team environment.