Teller - Remote

Overview

Specializes in our branch customer experience through digital engagement, lobby management, transactional processing and retail servicing interactions. Processes a variety of financial transactions in an accurate and efficient manner.

In Short

• Adhere to established customer service standards.
• Educate customers through digital demonstrations.
• Engage in lobby management and meet customers.
• Accurately balance and process customer transactions.
• Take ownership of escalated account services issues.
• Transition identified sales opportunities to banking partners.
• Complete branch-related operational activities.
• Process customer/account maintenance accurately.
• Complete Consumer AML/BSA/KYC-related activities.
• Maintain internal control standards.

Requirements

• High school diploma or equivalent (GED).
• Minimum of 6 months customer service experience.
• Proven verbal and interpersonal communication skills.
• Exceptional customer service skills.
• Well-organized and proficient in time management.
• Proficient with internet user-level technology.
• Bilingual based on branch needs (preferred).
• Ability to stand for long periods of time.
• Ability to lift light to heavy objects.
• Ability to read fine print.

Benefits

• Competitive pay range.
• Medical and retirement benefits.
• Forty hours of paid volunteer time per year.
• Support for employee growth and development.
• Commitment to a drug-free workplace.