Teller - Remote

Overview

Specializes in our branch customer experience through digital engagement, lobby management, transactional processing and retail servicing interactions. Processes a variety of financial transactions in an accurate and efficient manner.

In Short

• Adhere to established customer service standards.
• Educate customers through digital demonstrations.
• Engage in lobby management and greet customers.
• Accurately balance and process customer transactions.
• Take ownership of escalated account services issues.
• Transition identified sales opportunities.
• Complete branch-related operational activities.
• Process customer/account maintenance accurately.
• Complete Consumer AML/BSA/KYC related activities.
• Promote an environment that supports belonging.

Requirements

• High school diploma or equivalent (GED).
• Minimum of 6 months customer service experience.
• Proven verbal communication skills.
• Proven interpersonal skills.
• Exceptional customer service abilities.
• Well-organized and proficient in time management.
• Proficient with internet user-level technology.
• Bilingual based on branch needs preferred.
• Ability to stand for long periods of time.
• Ability to lift light to heavy objects.

Benefits

• Competitive benefits ranging from medical to retirement.
• Forty hours of paid volunteer time each year.
• Support for the growth and development of team members.
• Commitment to fair and market-informed pay.
• Environment that reflects core values of integrity and collaboration.