Teller - Remote

Overview

Specializes in our branch customer experience through digital engagement, lobby management, transactional processing and retail servicing interactions. Processes a variety of financial transactions in an accurate and efficient manner.

In Short

• Adhere to established customer service standards.
• Educate customers through digital demonstrations.
• Engage in lobby management and meet customers.
• Process customer transactions accurately and efficiently.
• Handle escalated account services issues.
• Complete branch-related operational activities.
• Maintain compliance with AML, BSA, and KYC regulations.
• Promote an inclusive environment reflecting the bank's brand.
• Stay current on operational changes.
• Support the branch in managing preventable losses.

Requirements

• High school diploma or equivalent (GED).
• Minimum of 6 months customer service experience.
• Proven verbal and interpersonal communication skills.
• Exceptional customer service abilities.
• Well-organized with time management skills.
• Proficient with internet user-level technology.
• Bilingual based on branch needs (preferred).
• Ability to stand for long periods of time.
• Ability to lift objects weighing 5lbs – 30 lbs.
• Ability to interact with customers face-to-face.

Benefits

• Competitive pay and benefits.
• Forty hours of paid volunteer time each year.
• Support for employee growth and development.
• Commitment to a drug-free workplace.
• Equal employment opportunities for all.