Teller - Remote

Overview

Specializes in our branch customer experience through digital engagement, lobby management, transactional processing and retail servicing interactions. Processes a variety of financial transactions in an accurate and efficient manner.

In Short

• Adhere to established customer service standards.
• Educate customers through digital demonstrations.
• Engage in lobby management and greet customers.
• Balance and process customer transactions accurately.
• Resolve escalated account service issues.
• Transition sales opportunities to banking partners.
• Complete branch-related operational activities.
• Process customer/account maintenance accurately.
• Adhere to compliance and operational risk controls.
• Promote a supportive environment reflecting the bank's brand.

Requirements

• High school diploma or equivalent (GED).
• Minimum of 6 months customer service experience.
• Proven verbal and interpersonal communication skills.
• Exceptional customer service abilities.
• Well-organized with time management skills.
• Proficient with internet user-level technology.
• Bilingual based on branch needs (preferred).
• Ability to stand for long periods.
• Ability to lift objects weighing 5lbs – 30lbs.
• Ability to interact with customers face to face.

Benefits

• Competitive pay and benefits.
• Paid volunteer time each year.
• Support for employee growth and development.
• Commitment to a drug-free workplace.
• Equal employment opportunities for all.