Senior Branch Manager - Remote

Overview

Manages all activities of a branch. Responsible for the overall success of the branch operating model, including customer and employee experience, digital engagement, transactions/operations, servicing, and sales.

In Short

• Responsible for overall profitability by directing sales and business development.
• Leads team through coaching and performance management.
• Builds and develops branch staff.
• Identifies customer needs through sales processes.
• Proactively grows Business Banking relationships.
• Ensures compliance with operational policies and procedures.
• Handles complex account servicing and error resolution.
• Engages with team members and business partners.
• Independently processes Business Banking loan requests.
• Promotes a culture of belonging within the bank.

Requirements

• Bachelor’s degree or four years of relevant experience.
• Minimum three years sales experience.
• Minimum two years managerial experience.
• Strong knowledge of Business Banking products.
• Excellent communication and interpersonal skills.
• Proven ability to coach exceptional customer service.
• Experience with Microsoft Office software.
• Life/Accident and Health Insurance licensing preferred.
• Bilingual/Spanish preferred.
• Strong organization and time management skills.

Benefits

• Competitive benefits package including medical and retirement.
• Forty hours of paid volunteer time each year.
• Commitment to employee growth and development.
• Supportive work environment with core values of integrity and collaboration.
• Opportunities for training and licensing.