Branch Manager - Remote

Overview

The Branch Manager reports directly to the Regional Manager. This dynamic leadership role is responsible for ensuring the smooth and professional execution of foreign exchange transactions, while inspiring and empowering a team of Forex Consultants and Mukuru Ambassadors. The Branch Manager is the heartbeat of the branch, managing both the financial integrity of the safes and delivering an exceptional customer experience. This role is pivotal in maintaining operational excellence and team cohesion, as well as being the first point of contact for resolving both customer and staff-related issues. Internal liaison takes place with the branch staff; external liaison involves engaging with our valued customers and key service providers.

In Short

• Ensure smooth execution of foreign exchange transactions.
• Empower and inspire a team of Forex Consultants.
• Manage financial integrity of the branch safes.
• Deliver exceptional customer service.
• Handle customer complaints and issues effectively.
• Lead and support team members with training and guidance.
• Ensure compliance with cash handling protocols.
• Conduct regular performance check-ins with team.
• Maintain a professional branch appearance and operations.
• Engage in professional development initiatives.

Requirements

• Solid understanding of foreign exchange processes.
• Knowledge of exchange control regulations and compliance.
• Minimum 3 years’ experience as a Forex Consultant.
• Grade 12 qualification or equivalent.
• Strong multitasking and administrative skills.
• Effective verbal and written communication skills.
• Attention to detail and conflict management skills.
• Proficiency in a relevant local language.

Benefits

• Opportunity to lead a dynamic team.
• Engagement in professional development.
• Contribute to a diverse and inclusive workplace.
• Be a key player in branch operations.
• Work in a supportive company culture.