Fraud Support Associate I - Remote

Overview

The Fraud Support Associate I role involves providing exceptional customer service related to digital and card exclusions, while mitigating fraud loss and assisting clients through critical decision-making.

In Short

• Hybrid position with 2 days onsite per week.
• Must be available for 8-hour shifts, including weekends.
• Paid training provided for several weeks.
• Handle inbound and outbound customer service events.
• Research and resolve customer issues related to transactions.
• Escalate complex problems as necessary.
• Maintain compliance with company standards and policies.
• Opportunity for overtime and shift differentials.
• Support internal departments with information requests.
• Work in a fast-paced environment.

Requirements

• Associates degree or equivalent work experience.
• Proficient in personal computer use and software applications.
• Effective communication skills across all levels.
• Ability to make quick, accurate decisions.
• Experience in customer service, preferably in fraud.
• Flexibility in work scheduling, including holidays.

Benefits

• Paid time off.
• Health care benefits.
• Retirement savings plan.
• Tuition reimbursement.
• Professional development opportunities.