Floating Teller - Remote

Overview

The Floating Teller specializes in enhancing branch customer experience through digital engagement and efficient transactional processing, providing exceptional service while managing customer interactions.

In Short

• Provide exceptional customer service in a branch environment.
• Process a variety of financial transactions accurately and efficiently.
• Engage with customers to understand their needs and deliver solutions.
• Educate customers on self-service opportunities.
• Manage lobby activities and greet customers proactively.
• Handle escalated account service issues until resolution.
• Complete branch-related operational activities as needed.
• Adhere to compliance and operational risk controls.
• Maintain internal control standards and implement audit points.
• Promote M&T Bank's brand and values.

Requirements

• High school diploma or equivalent (GED).
• Minimum of 6 months customer service experience.
• Proven verbal and interpersonal communication skills.
• Exceptional customer service orientation.
• Strong organizational and time management skills.
• Proficient with internet user-level technology.
• Bilingual skills preferred based on branch needs.
• Ability to stand for long periods and lift objects weighing 5lbs – 30lbs.
• Ability to read fine print.
• Ability to interact with customers in a face-to-face environment.

Benefits

• Competitive salary and market-informed pay.
• Comprehensive medical benefits.
• Retirement plan options.
• Forty hours of paid volunteer time each year.
• Support for employee growth and development.
• Commitment to a drug-free workplace.
• Equal employment opportunities for all applicants.
• Work in a collaborative and supportive environment.
• Engage in community-focused initiatives.
• Access to M&T's Human Capital Report for insights on company culture.