Technical Support Agent - Vodafone (Remote)

Overview

The Technical Support Agent will provide assistance to existing customers, managing and understanding their requests while maintaining a customer-centric approach.

In Short

• Work exclusively remotely with a 5-day, 8-hour work schedule.
• Paid training in a fixed morning schedule.
• Handle customer inquiries related to fixed telephony, subscription television, and Internet services.
• Maintain a database (CRM) after each call.
• Excellent communication skills are essential.
• Teamwork and collaboration are important.
• Opportunities for career advancement within a multinational telecommunications company.
• Competitive salary package with monthly performance bonuses.
• Remote work after the first 6 months.
• Modern and pleasant working environment.

Requirements

• Graduate of Technical High School or Vocational Training in IT or Telecommunications.
• Previous experience in customer service is ideal but not mandatory.
• Good knowledge of the English language.
• Proficiency in using computers.
• Strong communication skills and customer-centric approach.

Benefits

• Competitive salary package and monthly performance bonuses.
• Paid training from experienced trainers.
• Career advancement opportunities within a multinational company.
• Remote work after the first 6 months.
• Modern and pleasant working environment.