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WordPress Support Specialist (Contractor) - Remote

Posted 2 days ago
All others
Contract
USA
$15 - $35/hour

Overview

We are seeking a skilled WordPress Support Specialist to handle maintenance, troubleshooting, and administrative requests across custom-coded WordPress client sites.

In Short

  • Work within a support queue to resolve incoming support tickets.
  • Perform edits and updates on custom-coded WordPress sites.
  • Manage and troubleshoot hosting issues.
  • Work with various WordPress plugins.
  • Assist with Google Workspace administration tasks.
  • Identify and escalate issues requiring developer intervention.
  • Communicate technical issues clearly with clients.

Requirements

  • 3+ years of hands-on WordPress experience with custom-coded themes.
  • Experience with custom PHP and WordPress template hierarchy.
  • Comfort working in sites built without page builders.
  • Experience with cPanel, DNS management, and SSL installation.
  • Familiarity with ACF Pro, Gravity Forms, and Yoast SEO.
  • Experience using a ticketing system (Zendesk preferred).
  • Ability to write custom CSS.
  • Strong written communication skills.

Benefits

  • Work remotely from anywhere with reliable internet.
  • Flexible hours based on ticket volume.
  • Ongoing contractor engagement.
Mannix Marketing logo

Mannix Marketing

Mannix Marketing is a seasoned marketing agency with over 20 years of experience, specializing in social media marketing for the tourism sector. The company thrives in a fast-paced environment and is dedicated to helping local businesses and nonprofits enhance their online presence. With a focus on organic and paid social strategies across various platforms, Mannix Marketing offers hands-on internship opportunities for students eager to learn and contribute to the vibrant communities of Upstate New York, including Albany, Saratoga, Glens Falls, Lake George, and the Adirondacks.

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