Support Specialist (Contract) - Remote

Overview

Handshake is looking to bring on a Support Specialist, Contractor to provide support to our employer, student, and career services users. This role is a 6 month contract with the possibility of contract extension or conversion to our permanent Support Specialist role upon evaluation of fit for the role and company needs.

In Short

• Provide support to Handshake users through email and phone.
• Resolve questions, bugs, feedback, and general inquiries.
• Contribute 40 hours per week during business hours.
• Utilize internal tools for troubleshooting and customer support.
• Maintain a standard level of excellence in response and resolution times.
• Work closely with the Support Team to improve user experience.
• Engage in team meetings and administrative tasks.
• Possibility of contract extension or conversion to a permanent role.
• Work from home if located in select US states.
• Help democratize opportunity in the AI economy.

Requirements

• Located in specified US states for remote work.
• Excellent verbal and written communication skills.
• Ability to learn technical tools and concepts quickly.
• Strong teamwork and collaboration skills.
• Resilience and comfort with change.
• High attention to detail and critical thinking skills.
• Passion for helping users achieve their career goals.
• Ability to provide consistent assistance to users.
• Experience with ZenDesk is a plus.
• Background in IT, customer service, or related fields is advantageous.

Benefits

• Opportunity to work with world-class AI labs and Fortune 500 partners.
• Join a growing team with a strong leadership background.
• Impact the career evolution in the AI economy.
• Possibility for contract extension or permanent role.
• Work in a fast-paced startup environment.
• Contribute to a diverse and inclusive team.
• Gain experience in technical customer support.
• Flexible working hours within specified time zones.
• Engage in a meaningful mission to democratize opportunity.
• Participate in a structured hiring process.