Telephone Operator - Remote

Overview

Handshake is recruiting Telephone Operator Professionals to contribute to an hourly, temporary AI research project—but there’s no AI experience needed. In this program, you’ll leverage your professional experience to evaluate what AI models produce in your field, assess content related to your field of work, and deliver clear, structured feedback that strengthens the model’s understanding of your workplace tasks and language. The Handshake AI opportunity runs year-round, with project opportunities opening periodically across different areas of expertise.

This is an ongoing, project-based opportunity that can be done alongside your primary employment.

In Short

• The position is remote and asynchronous; work independently from wherever you are.
• The hours are flexible, with no minimum commitment, but most average 5-20 hrs.
• The work includes developing prompts for AI models that reflect your field, and then evaluating responses.
• You’ll learn new skills and contribute to how AI is used in your field.
• Your placement into a project will be dependent on project availability—if you apply now and can’t work on this project, more will be available soon.

Requirements

• You have at least 4 years of professional experience in one or more of the following types of work.
• The examples below reflect the types of real-world responsibilities that you might have had in your role that will give you the context needed to evaluate and train high-quality AI models:
• Observe signal lights on switchboards, and dial or press buttons to make connections.
• Operate telephone switchboards and systems to advance and complete connections.
• Listen to customer requests, referring to alphabetical or geographical directories to answer questions and provide telephone information.
• Update directory information.
• Suggest and check alternate spellings, locations, or listing formats to customers lacking details or complete information.
• Perform clerical duties such as typing, proofreading, and sorting mail.
• Offer special assistance to persons such as those who are unable to dial or who are in emergency situations.
• Operate paging systems or other systems of bells or buzzers to notify recipients of incoming calls.
• Monitor automated systems for placing collect calls and intervene for callers needing assistance.
• Interrupt busy lines if an emergency warrants.
• Provide assistance for customers with special billing requests.
• Provide relay service for users who are deaf or hard of hearing.
• Keep records of calls placed and received, and of related toll charges.
• Promote company products, services, and savings plans when appropriate.
• You’re able to participate in asynchronous work in partnership with leading AI labs.

Benefits

• Flexible working hours.
• Opportunity to learn new skills.
• Contribute to innovative AI research.
• Work remotely from any location.