Computer Support Technician - Remote

Overview

The Computer Support Technician (CST) at Makpar is responsible for providing operational support services, focusing on managing and resolving IT incidents and requests while ensuring customer satisfaction.

In Short

• Provide remote and deskside computer support.
• Track and resolve IT incidents and requests.
• Ensure service-related issues are addressed within SLAs.
• Respond to alerts and escalations effectively.
• Provide on-call support as needed.
• Work in a service-oriented environment.
• Communicate with technology customers regarding their requests.
• Adapt to changing IT environments.
• Must obtain required certifications within 90 days of hire.
• Must be a US Citizen or Legal Permanent Resident.

Requirements

• High school diploma or equivalent required; Bachelor’s degree preferred.
• Two or more years of experience in IT support roles.
• Experience with MS Windows and Apple operating systems.
• Strong problem management and critical thinking skills.
• Effective communication and active listening skills.
• Experience with enterprise ticketing applications preferred.
• Knowledge of process improvement methodologies.
• General networking knowledge.
• Backup and recovery experience.
• Preferred knowledge of computer imaging.

Benefits

• Opportunity to work with a dedicated team.
• Engagement in solving complex problems for the federal government.
• Professional growth opportunities.
• Supportive work environment.
• Competitive benefits package.