SCM Customer Experience Agent - Remote

Overview

As a Customer Service Agent, you will play a vital part in our success by managing the customer experience and ensuring smooth execution of the end-to-end logistics lifecycle.

In Short

• Owns and manages the customer experience.
• Manages end-to-end shipment process.
• Facilitates timely resolution of customer issues.
• Maintains focus on voice of customer and process efficiency.
• Delivers best-in-class Customer Service experience.
• Regularly reviews and updates SOP/IOPs.
• Identifies upselling opportunities.
• Builds strong relationships with customers.
• Focuses on high-quality data management.
• Proactively keeps customers informed of any issues.

Requirements

• Result-oriented mindset.
• Strong problem-solving skills.
• Positive, proactive, and persistent attitude.
• Organized and responsible.
• Ability to work under pressure.
• Excellent stakeholder management skills.
• Strong communication skills.

Benefits

• Diverse and inclusive workplace.
• Equal opportunities employer.
• Support for special accommodations during the hiring process.