Customer Success Manager - Remote

Overview

As a Customer Success Manager at MacStadium, you will ensure the success of customers by building strong relationships and maximizing the value of MacStadium’s products and services.

In Short

• Develop and maintain strong relationships with key stakeholders in customer accounts.
• Identify opportunities for account expansion and collaborate with sales and product teams.
• Monitor customer satisfaction and engagement levels to mitigate churn.
• Serve as a customer advocate within MacStadium.
• Educate customers on best practices and new features.
• Track key performance metrics related to customer success.
• Prepare regular reports and presentations for internal stakeholders.
• Work in a dynamic, fast-paced environment.
• Experience in sales or account management is preferred.
• Open to remote work outside of Georgia and Nevada.

Requirements

• Associate’s or Bachelor's degree in business, marketing, communications, or a related field.
• Experience working in the tech space/industry.
• Familiarity with SaaS/cloud technologies.
• Excellent communication, negotiation, and interpersonal skills.
• Strong problem-solving abilities.
• Ability to work independently and collaboratively.
• Experience in sales, customer success, or account management.
• Experience with enterprise or SMB customers is a plus.

Benefits

• Competitive medical insurance and health savings accounts.
• Generous paid time-off policies and flexible work environment.
• 401(k) matching and professional development opportunities.
• Wellness reimbursements and free company swag.