Customer Success and Implementation Manager - Health and Human Services - Remote

Overview

The Customer Success and Implementation Manager will be responsible for building relationships with state and regional child welfare agencies, focusing on California, using Lyssn for training and monitoring evidence-based treatments.

In Short

• Full-time remote position at Lyssn.io, Inc.
• Build relationships with child welfare agencies.
• Focus on customer retention and account growth.
• Collaborate with various teams to ensure client success.
• Manage customer contract deliverables and feedback.
• Orient and onboard new customers to Lyssn's products.
• Utilize internal tools for tracking customer activities.
• Travel to customer sites and team meetings required.
• Develop resources to support customer utilization of Lyssn.
• Establish strong relationships with agency administrators.

Requirements

• Experience in customer success or implementation management.
• Strong relationship-building skills.
• Knowledge of evidence-based practices in health and human services.
• Proficiency in project management and CRM tools.
• Ability to manage multiple customer relationships.
• Excellent communication and collaboration skills.
• Travel availability for customer sites and meetings.

Benefits

• Work with a mission-driven team.
• Opportunities for professional growth and development.
• Flexible remote work environment.
• Diverse and inclusive company culture.
• Engagement with cutting-edge AI technologies.