Customer Success and Implementation Specialist - Health and Human Services - Remote

Overview

The Customer Success and Implementation Specialist will be responsible for building relationships with state and regional child welfare agencies, focusing on California, that use Lyssn for training and monitoring evidence-based treatments.

In Short

• Full-time remote position
• Build relationships with child welfare agencies
• Focus on customer retention and account growth
• Collaborate with technical support and product teams
• Manage customer contract deliverables
• Onboard new customers to Lyssn's products
• Develop resources to support customers
• Utilize project management and CRM tools
• Travel to customer sites and conferences required
• Work with a diverse team of professionals

Requirements

• Experience with public Child Welfare administration
• Understanding of case management systems
• Knowledge of legal and funding mechanisms in HHS
• Strong communication skills
• Ability to build relationships with agency administrators
• Experience in customer success or account management
• Proficiency in project management tools
• Enthusiasm for technology in human services
• Ability to manage multiple customer relationships
• Willingness to travel for work

Benefits

• Work with a mission-driven company
• Collaborate with experts in the field
• Flexible remote work environment
• Opportunities for professional growth
• Engage in meaningful work that impacts communities
• Inclusive workplace culture
• Comprehensive onboarding and training
• Access to innovative technologies
• Supportive team environment
• Travel opportunities for conferences and meetings