EAP Case Manager - Remote

Overview

The EAP Case Manager at Lyra Health will serve as the first point of contact for employees seeking mental health support, providing immediate counselling and risk management.

In Short

• Provide initial contact for service users via helpline or online chat.
• Offer brief goal-focused therapeutic support and psychoeducation.
• Conduct clinical assessments to determine user needs.
• Implement risk management plans for high-risk cases.
• Document clinical information accurately in the database.
• Collaborate with global clinical teams and affiliate clinicians.
• Contribute to service and business development.
• Maintain flexibility in working hours as needed.
• Participate in governance and quality assurance activities.
• Work remotely with annual in-person team gatherings.

Requirements

• Master’s level counselling qualification in Canada.
• Current registration with a relevant professional body.
• Experience with psychological health and workplace issues.
• Experience in high-pressure environments.
• Minimum of 3 years post-qualification therapeutic experience.
• Bilingualism (English and French) is an asset.
• Strong client service orientation and good telephone manner.
• Ability to manage risk and work under pressure.
• Good time management and teamwork skills.
• Business and commercial awareness.

Benefits

• Work remotely with flexibility in hours.
• Participate in team gatherings and development.
• Opportunity to contribute to mental health initiatives.
• Access to a global provider network.
• Supportive work environment focused on employee well-being.