Clinical Care Navigator - After Hours - Remote

Overview

As a Care Navigator at Lyra Health, you will manage crises and provide telephone support to clients with complex behavioral health issues, ensuring their safety and connecting them to quality care.

In Short

• Manage crises and provide telephone support to clients.
• Connect clients to high-quality, evidence-based providers.
• Focus on supporting clients exclusively by phone and email.
• Work with a team dedicated to improving mental health care access.
• Must be an excellent communicator and skilled in time management.
• Comfortable with adopting new technology platforms.
• Work shifts: Sunday - Thursday or Tuesday - Saturday.
• Passionate about connecting individuals to care.
• Role does not involve providing in-person services or therapy.
• Growth mindset is essential.

Requirements

• Excellent written and verbal communication skills.
• Strong time management abilities.
• Experience in crisis management.
• Passion for mental health care.
• Comfortable with technology.
• Ability to work specified shifts.
• Experience in customer service or related fields is a plus.
• Ability to connect clients to care effectively.
• Growth mindset and adaptability.
• Commitment to client safety and well-being.

Benefits

• Opportunity to make a meaningful impact in mental health care.
• Work with industry leaders and Fortune 500 companies.
• Access to a global provider network.
• Innovative digital care platform.
• Supportive team environment.
• Professional growth opportunities.
• Flexible work arrangements.
• Comprehensive training provided.
• Competitive benefits package.
• Work in a mission-driven organization.