Account Manager, Expansion & Upsell Specialist - Remote

Overview

FieldPulse is hiring an Account Manager, Expansion & Upsell Specialist to drive revenue growth within our existing customer base. In this quota-carrying role, you’ll design sales cadences, develop GTM strategies for add-on products, and engage customers to uncover upsell opportunities. You’ll work closely with Customer Success and help build a scalable expansion motion from the ground up. If you’re a proactive seller who thrives on impact, we want to hear from you.

In Short

• Own upsell and cross-sell strategy within an assigned book of business.
• Build strong relationships with customers to understand their business goals and challenges.
• Create and execute strategic account plans focused on maximizing customer lifetime value.
• Maintain accurate records of all activities, opportunities, and forecasts in CRM tools.
• Partner closely with Implementation, Customer Success, Product, Marketing, and Sales.
• Act as a product expert and trusted advisor.

Requirements

• 3+ years of experience closing recurring revenue SaaS deals.
• Exceptional ability to understand and communicate complex technology.
• Can effectively connect product capabilities to specific customer marketing challenges.
• Conduct thorough discovery to assess impact and uncover opportunity.
• Strong track record of confidently closing business.
• Known for integrity and earning trust from customers and colleagues.

Benefits

• Covered Medical Insurance
• Dental & Vision Benefits
• Paid Paternity Leave
• Fun, fast-paced startup culture
• Catered Lunches Monday-Friday
• Class Pass, Netflix, HBO, Hulu, and Peloton subscriptions
• 401k
• Transparent career growth and professional development