UX Researcher, Risk Tech - Remote

Overview

At Lyft, our purpose is to serve and connect. We aim to achieve this by cultivating a work environment where all team members belong and have the opportunity to thrive.

We are seeking a User Experience Researcher to join our Risk Tech team and partner with Design, Product Management, Data Science, and Engineering in order to derive deep insights about our users’ behaviors and attitudes, and to communicate results and actionable recommendations across the company. You’ll think big about new opportunity areas, test concepts as they are being developed, and evaluate products once they’ve rolled out.

Our Risk Tech team strives to empower drivers to understand their driving, innovates to prevent accidents, and empathetically handles insurance claims. Your contributions will directly inform product decisions and guide design iterations.

In Short

• Design and conduct studies across key product areas.
• Utilize methods such as ethnographic research, surveys, and usability testing.
• Analyze mixed methods data to generate insights and recommendations.
• Partner with data science for qualitative context.
• Communicate results to cultivate an informed organization.
• Collaborate with designers, product managers, and engineers.
• Balance multiple projects and manage time effectively.
• Strong storytelling and communication skills required.
• Embrace a team-oriented and energetic work environment.
• Bonus for graduate degree or quantitative research experience.

Requirements

• 3+ years of experience in UX research.
• Degree in HCI, Psychology, Computer Science, or related field.
• Ability to engage stakeholders at senior levels.
• Excellent analytical and organizational skills.
• Willingness to take initiative and manage projects.
• Strong interpersonal skills for collaboration.

Benefits

• Great medical, dental, and vision insurance options.
• Mental health benefits.
• Family building and child care benefits.
• 401(k) plan for future savings.
• Discretionary paid time off and 18 weeks of parental leave.
• Subsidized commuter benefits.
• Exclusive benefits for Lyft team members.