Remote AUSAO Customer Care Specialist - Part Time

Overview

We are looking for a brand new Part Time Customer Care Specialist based in Australia or Aotearoa (New Zealand) to join our Customer Care team, which works hard every day to provide an excellent experience for our customers.

In Short

• Manage enquiries from customers in various channels including email, phone, and messaging.
• Assist with investigation and resolution of customer concerns.
• Handle complaints regarding product issues or experiences.
• Maintain accurate records of all correspondence and resolutions.
• Ensure a positive customer experience by identifying trends and resolving issues.
• Liaise with stores to ensure the Customer Care process is followed.
• Maintain a deep understanding of ingredients and products.
• Support in creating reports on customer trends.
• Full training and a supportive learning environment provided.
• A generous discount on LUSH products.

Requirements

• A sincere passion for customer service with demonstrated results.
• Excellent written communication skills.
• Strong organizational and problem-solving skills.
• Proactive and self-motivated.
• Calm under pressure and able to work effectively at a fast pace.
• Fast learner who can problem-solve autonomously.
• Trustworthy and reliable.
• Proficient computer skills and reliable internet connection.

Benefits

• Full training and a supportive learning environment.
• Select work equipment including work laptop, mouse, keyboard, and headset.
• A progressive work environment that celebrates diversity.
• Paid birthday leave.
• A generous discount on LUSH products.
• Company-sponsored Employee Assistance Program.