IT Operations Centre Operator - Remote

Overview

Join our team as a IT Operations Centre Operator! At Luminor, we believe that anyone has the potential to achieve big things and encourage everyone to achieve them, professionally and personally.

In Short

• Participate in 24/7 IT operations shift ensuring stability and compliance.
• Log, filter, enrich, correlate, and update IT event tickets and assess event significance.
• Trigger incident creation based on event severity and maintain integration between ITSM and event platforms.
• Participate in monitoring reviews and suggest improvements to event handling procedures.
• Ensure alignment with ITSM standards and compliance.
• Execute agreed 24/7 Standard Changes.
• Work with the Process Owner to define and communicate process rules, workflows, roles, responsibilities, and accountabilities.
• Monitor and supervise IT operations effectiveness and recommend improvements.
• Foster continuous improvement, innovation, and collaboration in the IT operations team.
• Contribute to team and company performance through networking, collaboration, and leadership.

Requirements

• Strong analytical skills and ability to work in a 24/7 environment including on-call rotations.
• Understanding of IT infrastructure, monitoring tools, and event correlation.
• Familiarity with ITSM platforms and monitoring tools (e.g., ServiceNow, JIRA).
• Bachelor’s degree in Computer Science, Information Systems, or a related field; Master's is a plus.
• ITIL certification preferred.
• Willingness to work in 24/7 shift model divided into three rotating shifts (morning, afternoon, night) including weekends and holidays as scheduled.
• Fluent English is required in spoken and written communication due to working on the Pan-Baltic level.

Benefits

• Flexibility. Flexible working hours, Hybrid work, and the possibility to work from anywhere in the EU, Iceland, Switzerland, and the UK (in total 90 days per year).
• International teams. Teams that go outside Pan-Baltic borders, where people value challenging work together with good humor and having fun.
• More vacation. Additional weeks of vacation are available to all employees who have been in the company for 1 year or more.
• Volunteer time off. We care about giving back to society, therefore, you will get additional days off for volunteering purposes.
• Paid leave. We are proud of our employees who are participating in military training. Therefore, Luminor offers 30 fully paid calendar days for military training every year.
• Health benefits. A competitive benefits package in addition to your salary that includes health insurance after the first 3 months pass in all three Baltic states, as well as Health days in case of your absence due to sickness without a doctor's note needed.
• Wellbeing. Access to tools and resources that help you feel good and be productive at work and in life.
• Professional growth. Internal and external training programs, workshops, conferences, online training, etc.
• Special Offer for Luminor products & services. Enjoy special offers & pricing for products and services provided by Luminor.
• Gross salary. 1,530 - 3,980 EUR/month, which is to be determined depending on your level of experience and competencies.

We are looking for a candidate primarily already located within the Baltics. Please apply with your CV in English and PDF format!