Product Manager, Internal Systems - Remote

Overview

Lucid Software is the leader in visual collaboration, helping teams see and build the future from idea to reality. Our products, business, and workplace culture have received numerous awards, such as being named to the Forbes Cloud 100 and a Fortune Best Workplace in Technology. Lucid is a hybrid workplace, allowing employees to work remotely, from one of our offices, or a combination of the two depending on the needs of the role and team. At Lucid, we hold true to our core values of teamwork over ego, innovation in everything we do, individual empowerment, initiative, and ownership, and passion and excellence in every area. We value diversity and are dedicated to creating an environment that is respectful and inclusive for everyone.

In Short

• Responsible for the administration of Lucid’s internal tools and billing infrastructure.
• Work with IT, Engineering, Sales, and Finance teams to support critical infrastructure.
• Deliver solutions that enhance the billing and payments ecosystem.
• Plan and prioritize work across multiple projects.
• Perform qualitative and quantitative research for feature validation.
• Collaborate with project leaders to build trusted relationships.
• Communicate project status, risks, and recommendations to leadership.
• Generalize solutions to work across various platforms.
• Act as the technical subject matter expert for internal systems.
• Ensure compliance with PII and sensitive data requirements.

Requirements

• Excellent communication skills for technical and non-technical stakeholders.
• Ability to focus on details while retaining a big picture vision.
• Track record of improving core business metrics in SaaS.
• 1+ years of experience with integrations for internal systems.
• Familiarity with agile methodologies and tools.
• Experience in Email Marketing, Data Migrations, CRM, AWS.
• Resourceful and innovative problem-solving skills.
• General knowledge of compliance requirements for sensitive data.

Benefits

• Hybrid work environment with remote options.
• Inclusive workplace culture.
• Opportunities for professional growth and development.
• Access to cutting-edge tools and technologies.
• Collaborative team environment.