Product Service Engineer - Investigations and Service Center Technical Support - Remote

Overview

The Product Service Engineer will be responsible for investigating field events and handling non-serviceable reports for GE Vernova’s Aero fleet, involving direct customer interaction and technical analysis.

In Short

• Perform investigations of field events and document findings.
• Lead and participate in cross-functional investigation teams.
• Provide detailed work scopes for investigative laboratories.
• Write and present Root Cause Analysis reports to customers.
• Support corrective actions and fleet issue resolutions.
• Coordinate with quality organizations on service issues.
• Travel to customer sites and repair shops as needed.
• Maintain a culture of safety within the team.
• Document procedures and support standard work efforts.
• Collaborate with product line teams on problem reduction.

Requirements

• BS degree in engineering or equivalent experience.
• Technical experience with gas turbine technology.
• Strong analytical and problem-solving skills.
• Proven ability to motivate and achieve results.
• Experience with RCA methodologies preferred.
• Strong written and verbal communication skills.
• Familiarity with technical documents and failure modes.
• Ability to work in a matrixed organization.
• Self-starter with strong interpersonal skills.
• Green Belt or Black Belt certification is a plus.

Benefits

• Opportunity to work remotely.
• Engage in meaningful work addressing climate change.
• Collaborate with a diverse team of professionals.
• Access to professional development opportunities.
• Be part of an innovative and quality-focused company.