Technical Account Manager - Australia/New Zealand - Remote

Overview

As a Technical Account Manager at Logixboard, you will provide application troubleshooting and technical problem-solving support for customers in the freight forwarding industry, ensuring a seamless onboarding and customer experience.

In Short

• Manage customer onboarding and technical implementation of product integrations.
• Collaborate with Account Management to train and support customers.
• Troubleshoot and escalate technical issues efficiently.
• Develop strong customer relationships through exceptional technical support.
• Serve as a product subject matter expert for internal teams.
• Maintain product documentation and knowledge bases.
• Provide proactive feedback to R&D on product gaps.
• Work autonomously in a globally distributed team.
• 5+ years of experience in relevant roles required.
• Excellent communication skills necessary.

Requirements

• 5+ years of experience in Customer Support, Success, or Technical Implementation.
• Ability to quickly understand complex technical concepts.
• Proficiency in SQL and troubleshooting web APIs (JSON, XML).
• Experience with Enterprise-scale clients is highly valued.
• Cargowise One or other TMS experience is a plus.
• Comfortable working independently in a distributed team.

Benefits

• Benefits comply with National Statutory Requirements of Australia.
• Flexible vacation policy.
• Impactful role in a fast-growing startup.
• Generous parental leave.