Conversational AI Prompt Designer - Remote

Overview

We are seeking a Conversational AI Prompt Designer to craft and optimize conversational prompts for our Voice AI agents. This role focuses on translating proven human call strategies into natural, high-performing AI conversations that improve caller experience, engagement, and conversion rates.

You will work closely with our Manager of Performance Call Systems to translate proven human conversation strategies into high-performing AI prompts that drive better caller experiences, higher engagement, and improved conversion outcomes.

This is a highly impactful role where your work will directly influence how thousands of real-time conversations are handled daily.

If you are looking to work in a fun start-up culture where you can take your skills to the next level, keep on reading!

This position is remote (hybrid available if within commuting distance to Boulder, CO) and open to candidates living in the following locations: Colorado, Florida, Illinois, New Hampshire, New York, North Carolina, Ohio, Texas, Utah, Virginia, Washington DC, and Puerto Rico

*Relocation assistance is not provided. Do not apply if you do not reside in one of the above locations unless you are already planning to relocate at your own and share those details in a cover letter.

In Short

• Translate call scripts, business rules, and conversational strategies into structured prompts for voice AI agents
• Design prompts that guide natural, human-like conversations
• Ensure prompts maintain compliance, tone, and business objectives
• Create conversation flows including openings, qualification, objection handling, and transfers
• Partner with Manager of Performance Call Systems to understand intent, tone, objection handling, and conversion tactics
• Continuously test prompts in real-world call scenarios
• Analyze call transcripts, outcomes, and performance metrics to refine prompts
• Work with Product and Engineering teams to align prompt behavior with platform capabilities
• Maintain clear documentation of prompt structures, patterns, and best practices
• Experience with voice AI platforms (Ultravox, Twilio, VAPI, etc.)

Requirements

• A minimum of 1 year experience with voice AI platforms (Ultravox, Twilio, VAPI, etc.)
• Bachelor's Degree (minimum) in a related field of study
• Experience designing conversation flows, call scripts, chatbot prompts, or dialogue systems
• Strong writing skills with ability to craft natural, human-like dialogue
• Experience improving call center scripts, sales conversations, or IVR flows
• Analytical mindset with experience reviewing transcripts and optimizing outcomes
• Excellent written communication skills and attention to tone and clarity
• Comfortable working with product, operations, and data teams

Benefits

• Remote work available with the possibility of onsite or hybrid if in commuting distance of our Boulder, CO office
• Time off is as important as hard work! Salaried employees are on a Flex PTO plan
• Generous holidays including a reduced schedule between Christmas and New Year’s
• Strong health plans - We even cover our employees' dental and vision premiums
• Access to Flexible Spending Accounts Plan
• Matching traditional and Roth 401k
• Employee Assistance Program
• Supplemental tenure-based leave: self-care and family first
• Life Insurance
• Legal Assistance plan
• Pet Insurance discount through the ASPCA
• A killer culture with team members who have your back!
• In-person and virtual connection points for culture building