Senior Customer Success Manager - Hiring (Large Enterprise) - Remote

Overview

The Senior Customer Success Manager (CSM) at LinkedIn partners closely with sales teams to ensure customers achieve significant ROI from their Hiring Solutions investment, focusing on customer retention and expansion.

In Short

• Serve as a Customer Champion and Advocate.
• Help Customers realize value from their investment.
• Partner on customer retention and expansion.
• Drive overall customer adoption and mitigate churn risk.
• Act as a trusted advisor to end users and management.
• Develop measurable success plans with customers.
• Analyze customer engagement metrics for product education.
• Provide best practices for user behavior and product adoption.
• Maintain understanding of Hiring products and industry knowledge.
• Document all communication with customers accurately.

Requirements

• 5+ years of experience in Customer Success, Account Management, or related fields.
• Proficient interpersonal skills for building business relationships.
• Strong organization, project management, and time management skills.
• Experience analyzing data to identify growth opportunities.
• Excellent verbal and written communication skills.
• Understanding of Sales concepts and Software as a Service.
• Bachelor's degree or equivalent practical experience.

Benefits

• Competitive salary range of $93,000 to $143,000.
• Annual performance bonus and stock options.
• Comprehensive benefits package.
• Flexible work arrangements (remote or hybrid).
• Opportunities for professional growth and development.