Head of Course Delivery & Student Support - Remote

Overview

The Head of Course Delivery & Student Support will ensure that all participants begin their courses on time and experience a smooth learning process. This role involves leading a team to meet growing demands and ensure high satisfaction among participants.

In Short

• Lead the Course Delivery & Student Support function.
• Ensure 100% course start for participants.
• Maintain high customer satisfaction through excellent support.
• Organize and plan courses effectively.
• Implement a multi-channel support system.
• Utilize data analysis for performance monitoring.
• Collaborate with cross-functional teams.
• Establish processes for managing absences.
• Continuously optimize processes for scalability.
• Support participants with technical and administrative challenges.

Requirements

• Degree in a related field (e.g., Business Administration, Operations Management).
• 3-5 years of experience in management roles.
• Proven experience in scaling complex service processes.
• Experience in implementing digital platforms.
• Strong communication skills in German (C2) and English (C1).
• Knowledge of project management methodologies.
• Ability to analyze data for informed decision-making.
• Technical knowledge of relevant software or tools.
• Adaptability and flexibility in changing conditions.
• Strategic thinking skills.

Benefits

• Transparent communication and approachable leadership.
• Team-building budgets and events.
• Inclusive environment with a strong team spirit.
• Structured onboarding process.
• Flexible working options.
• Learning and development opportunities.
• Free access to language courses.
• Mental health programs.
• 30 vacation days per year.
• Modern hardware provided for work.