Support Engineer - Remote

Overview

Liferay is seeking to expand its Support team, offering a hybrid work model with two days in the office (Madrid) and opportunities for continuous learning in established and emerging technologies.

In Short

• Manage incidents reported by clients regarding our products.
• Configure Cloud or local environments to reproduce incidents.
• Work collaboratively to deliver the best possible solutions.
• Provide feedback to other teams on how clients use our products.
• Collaborate in the creation and maintenance of documentation.

Requirements

• Technical training, university degree or higher vocational training, preferably in Computer Science or Telecommunications.
• At least 3 years of experience in a similar role or in web application development.
• Quick adaptation to changing contexts and proven attention to detail.
• Good communication skills in both Spanish and English (spoken and written).
• Customer-oriented.

Benefits

• Competitive salary based on qualifications and experience.
• Social benefits package (private health insurance for the whole family, telework/transportation/parking assistance, meal vouchers, childcare vouchers, access to Wellhub services, English classes).
• Remote work 3 days a week, although the office is always open for you.
• 3 personal days a year to help with work-life balance.
• 1 additional day off for your birthday added to your vacation allowance.
• Mentorship process and professional growth plan with training opportunities.
• Positive and collaborative work culture.
• Work in a leading open-source company.