Engagement Specialist - Sales / Customer Service Representative - Remote

Overview

The Engagement Specialist will be the first point of contact for clients, educating them about LHH career transition services and connecting them to resources based on their needs while being mindful of their emotions regarding their uncertain future.

In Short

• Serve as the primary contact for clients regarding career transition services.
• Educate clients on available resources and programs.
• Meet performance expectations through structured onboarding and training.
• Provide timely follow-up on client inquiries.
• Manage client expectations by communicating next steps.
• Exceed engagement KPI metrics.
• Document engagement efforts accurately.
• Utilize software and tools effectively.
• Participate in ongoing training and learning opportunities.
• Adhere to company policies and procedures.

Requirements

• High school diploma or equivalent.
• Prior sales and customer service experience.
• Professional and articulate voice.
• Ability to work in a fast-paced environment.
• Set Monday-Friday schedule availability.
• Noise-free home office environment.
• Computer with USB port for headset.
• Wired Ethernet connection required.
• LinkedIn profile.

Benefits

• Growth opportunities within a global leader.
• Learning opportunities to stay agile.
• Open-minded work environment fostering new ideas.
• Compensation: $22.00 per hour.
• Comprehensive benefits including medical, dental, vision, and retirement plans.