Field Service Engineer II - Remote

Overview

The Field Service Engineer II provides front-line technical support for laboratory instrumentation and consumables, focusing on customer satisfaction and operational efficiency.

In Short

• Delivers industry-leading service through installations, training, and repairs.
• Provides on-site and remote technical support to resolve equipment issues.
• Conducts preventative maintenance and individual performance of repairs.
• Participates in training customers on equipment operation and maintenance.
• Collaborates with service teams to balance resources and meet customer needs.
• Engages in on-call emergency service support and troubleshooting assistance.
• Contributes to achieving service-related key performance indicators.
• Maintains strong customer relationships through professionalism and technical knowledge.
• Supports new processes and instrument implementation in the field.
• Responds flexibly to business needs and corporate initiatives.

Requirements

• 2-year degree in a mechanical, industrial, or electrical technical field or equivalent experience.
• 3 years’ experience in Field Service.
• Valid driver’s license and good driving record.
• Clean criminal record due to travel visa qualification requirements.
• Strong customer care focus and excellent communication skills.
• Ability to adapt and change work schedule as needed.
• Proactive and motivated individual with problem-solving skills.
• Ability to work closely with various teams to accomplish goals.

Benefits

• Competitive compensation with a strong bonus program.
• Comprehensive medical, dental, and vision benefits.
• 401(k) retirement plan with matching employer contribution.
• Flexible work options and paid time off.
• Company-paid short- and long-term disability and life insurance.
• Pet insurance and enhanced parental leave.
• Monthly town hall meetings and social events.