Senior Account Manager - Remote

Overview

Levellr provides software and community expertise to some of the world’s largest gaming companies (Scopely, Krafton, Hutch), brands (Google, NFL) and music labels (Universal, Warner) to help them grow, manage and monetize communities on Discord.

We’re hiring a Senior Account Manager in the US whose focus will be working with a number of blue-chip brands using Levellr to help them thrive on Discord.

This is a unique opportunity to join a fast-growing startup as we continue our expansion, especially in the US. As Levellr’s Senior Customer Success Manager, you will be the trusted adviser for a portfolio of our top consumer brands, helping them build thriving communities and maximise the value of Levellr's tools and insights.

In Short

• Be the strategic lead for retaining and expanding high-value accounts.
• Deliver unmatched value through outcome-driven strategies.
• Build trusted relationships and drive engagement.
• Manage complex global accounts and stakeholder connections.
• Collaborate across teams for seamless execution of community strategies.
• Lead by example and mentor team members.
• Stay ahead of trends with innovative recommendations.
• Thrive in a remote-first environment with asynchronous communication.

Requirements

• Minimum 5+ years of experience in account management or customer success (SaaS experience required).
• Proven track record of exceeding customer expectations.
• Excellent communication, interpersonal, and presentation skills.
• Ability to build strong relationships and navigate complex situations.
• Attention to detail and solution-driven mindset.
• A passion for understanding online communities.

Benefits

• 5 weeks holiday allowance.
• Medical, Dental, and Vision Health Insurance in the US.
• Co-working space access.
• Home office budget after 3 months probation.
• Hybrid remote & flexible working hours.
• Stock option plan.