Safer Gaming Analyst - Swedish Speaking - Remote

Overview

An overview paragraph about the job

In Short

• Our mission is to create the safest and greatest online gaming experience.
• Fluency in Swedish is essential.
• Role covers 365 days a year with varying shift patterns.
• Interpreting and analysing data sets from customer accounts.
• Monitoring player behaviour and making risk-based decisions.
• Building relationships with customers via email, chat, and phone.
• Coaching frontline teams to safeguard players.
• Educating staff on Safer Gambling strategies.
• Keeping up with regulatory requirements.
• Experience in a multi-channel customer service environment is preferred.

Requirements

• Experience in customer service.
• Self-motivated team worker.
• Confident in handling data and making analytical decisions.
• Investigative mindset and critical thinking skills.
• Ability to handle objections with first-time resolution.
• Excellent oral and written communication skills.
• Previous experience in the gambling industry is desirable.

Benefits

• Hybrid work policy.
• 4 weeks of Workation.
• Well-being allowance.
• Private health insurance.
• Discounts across various retailers.
• Employee assistance program.
• Relocation package for non-Malta residents.